Guild XP cap not resetting overnight


Hey there,
This is the second time it happens to my guild which by now should be half way to level 10.
Before i logged out late at night the guild XP is over the 90% and when I first logged on (or a couple of hours after being on) one of us notices that the guilds XP bar has not reset.

We have contacted a GM the first time round and after a long conversation he/she said that it was a known issue and that there was nothing he/she could do. And on top of that had the cheek to say that it wouldnt affect the guild...lol... ofc it did affect the guild we lost a lot of XP in a time where everyone was leveling their characters like crazy. We asked if this could be fixed, apparently the people inside Blizzard dont talk to one another and are unable to communicate bugs. According to this customer service they were unable to pass this info on to the relevant people who could fix it. Not good enough!

Then Saturday the same thing happen. I made a ticket about it and the constructive service I got from one of your agents was there was no issue (can you imagine how that sounds from my side?!) and that it wasnt possible to extend the cap. I dont want you to extend the cap!! And also dont want to be patronized. The guild XP daily cap did not reset...and all I am asking is that you give us what is ours.

I would like this issue to be resolved in a satisfying way, which so far it hasnt. First time round we let it lie....this time we want it to go our way.

Regards
PixinStill no answer? Was asked the first time I contacted the ingame GMs to make a post here...what for? Still getting the same mediocre service. Continuing to wait.if u are unhappy with the service u recieved, feel free to email Этот e-mail адрес защищен от спам-ботов, для его просмотра у Вас должен быть включен Javascript

posts here are answered in order of creation so be patient and u will get an answer

best i can come up with is a blue post from 2 days ago


The situation at present is that there is an ongoing investigation into this at present to determine why some players are still not getting their xp reset.

Sadly I am unable to go into any further detail or give any estimated time to when it would be resolved.

Same happenes with my guild.
 

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